Billing Plans

Overview

Billing Plans let you define pricing structures for your merchants. Each plan specifies the fees and rates charged per payment method, allowing you to create different tiers of pricing and assign them to merchants based on their agreement.

Understanding Billing Plans

A billing plan consists of:

• Plan ID — a unique identifier (e.g., SP_SE_Fix129)
• Payment methods — which methods are included (e.g., CARD, KLARNA, SWISH)
• Channel type — whether the plan applies to in-store, online, or both
• Pricing per method — individual fee structures for each payment method

Viewing Plans

The billing plans list shows all your configured plans with:

• Plan ID/name
• Number of included payment methods
• Channel type badge (in-store / online)
• List of included payment methods
• Edit and delete actions

Use the search bar to filter plans by Plan ID.

Creating a Billing Plan

Click + Add Plan to create a new billing plan:

1. Select payment methods — choose which payment methods to include
2. Choose terminal types — decide whether the pricing applies to Standard (in-store) terminals, Online, or both (see Setting different pricing per terminal type)
3. Configure pricing — for each payment method, define:
   • Fixed % — the percentage of the transaction amount deducted as a fee
   • Fixed Fee — a constant amount added along with the percentage-based fee
   • Min Fee — the minimum fee charged per transaction
4. Save the plan — the plan becomes available for assignment

Supported Payment Methods

The system shows which payment methods are available for your partner account. You can include any combination of supported methods in a plan.

Setting different pricing per terminal type

A single billing plan can hold separate pricing for Standard (in-store / card-present) and Online terminals. The Apply fees to terminal types section at the top of the pricing form controls which terminal type the fees you enter below are written to.

• Tick more than one box to fill in identical pricing for several terminal types at once. When both are selected you’ll see a note such as “Editing 2 terminal types — fee changes apply to all of them.”
• Tick a single box to edit the pricing for just that terminal type, leaving the other untouched.

Standard pricing is mandatory. Every plan must have Standard pricing configured. Online pricing is optional and sits on top — so to offer Online, you need pricing for both Standard and Online. You cannot set Online prices without also having Standard prices in place.

Setting different prices for Online and Standard

To give Online and Standard different fees within the same plan:

1. Under Apply fees to terminal types, make sure Standard is ticked (it’s required) and fill in the Fixed %, Fixed Fee, and Min Fee for each payment method. These values are saved to the Standard terminal type.
2. Untick Standard and tick Online so only Online is selected.
3. Fill in the prices for Online — these values are saved to the Online terminal type only.
4. Save the plan. Each terminal type keeps its own pricing, with Standard always present as the baseline.

Tip: If most fees are the same and only a few differ, start with both boxes ticked to fill in the shared pricing, then select a single terminal type to adjust only the values that need to be different.

Editing a Plan

Click the edit icon next to any plan to modify its pricing or included payment methods. Changes take effect for all merchants currently assigned to this plan.

Deleting a Plan

Click the delete icon to remove a plan. Ensure no merchants are currently assigned to the plan before deleting.

Assigning Plans to Merchants

To assign a billing plan to a merchant:

1. Navigate to the merchant’s detail page
2. Go to the Billing tab
3. Select the desired billing plan from the dropdown
4. Confirm the assignment

The merchant will be billed according to the assigned plan going forward.

Best Practices

• Create tiered plans — set up different pricing tiers (e.g., Starter, Growth, Enterprise) based on transaction volume commitments
• Separate in-store and online — when pricing differs by channel, you can set distinct fees for Standard and Online within a single plan (see Setting different pricing per terminal type)
• Review regularly — periodically review plan assignments to ensure merchants are on the right tier