Changing a Merchant's Settlement Schedule
A merchant wants weekly instead of daily payouts and reports. Request the change from the merchant's Configuration tab, send the signature link, and the new schedule applies once they sign.
Overview
A merchant’s settlement schedule decides how often their money is paid out, and with it, how often a settlement report is produced. It is set when the merchant is onboarded and can be changed afterwards — but not by you alone. The schedule is part of the merchant agreement, so a change has to be signed by the merchant.
You start the request from the partner portal. The portal generates a signature link. You send that link to the merchant, they sign, and the new schedule takes effect.
First, Check What They Actually Want
“Can we get weekly reports?” is usually one of two different requests, and only one of them needs a signature:
| What the merchant means | What they need |
|---|---|
| ”Pay us weekly instead of daily” | A settlement schedule change — the flow below |
| ”Send us a weekly summary of what we sold” | Nothing. Reports already cover any period they choose |
Downloadable reports in the merchant’s Reports tab are independent of the settlement schedule. A merchant on daily settlement can still pull a weekly or monthly report whenever they like, and so can you. If all they want is the numbers for a week, point them at Reports and you are done — no signature, no waiting.
Ask which one it is before starting a contract change.
Requesting the Change
- Open the merchant from the Merchants list
- Go to the Configuration tab
- Open Settlements
- Request the change to the new schedule
- Generate the signature link
- Share the link with the merchant
The merchant signs, and the schedule changes. Until they sign, the merchant stays on their current schedule — the request on its own changes nothing.
You cannot sign on the merchant’s behalf. Settlement terms sit in the merchant agreement, which is why the signature is required rather than a formality. If the merchant does not sign, the request does not take effect.
Available Schedules
| Schedule | Payout runs |
|---|---|
DAILY | Every banking day |
WEEKLY | Once per week |
MONTHLY | Once per month |
These are the same values used by settlementFrequency when a merchant is created over the API — see the Merchants API for the onboarding side of this.
What Changes, and What Does Not
Changes with the schedule:
- How often a payout reaches the merchant’s bank account
- How often a settlement report is generated
Does not change:
- The transactions themselves, or their fees
- Access to daily, monthly, or cash-register reports in the Reports tab
- Anything already settled under the old schedule
A longer settlement period means fewer, larger payouts. Merchants sometimes ask for this to cut down on bank reconciliation work, then find it harder to match a payout back to a day’s trading. Reading a settlement report is worth sending along with the change, because the arithmetic they are used to will shift.
After the Change
The first payout on the new schedule covers the transactions that had not yet settled when the change took effect, so it can be an unusual size. That is expected, and it settles into the normal rhythm from the following period.
If a merchant asks why the first weekly payout does not match a week of trading, the offset explained in When a merchant says the totals do not match is the same effect.
Related
- Transactions & Reporting — reports available per merchant
- Merchant Management — the merchant detail page and its tabs
- Applications & Merchant Onboarding — signing links during onboarding
- Settlements & Reporting — the reports themselves, over the API
- Reports — the merchant-facing view