Terminal Configuration & Tips

Overview

Terminal settings control what the terminal screen shows, how it gets online, when it sleeps and restarts, and which PINs protect it. Tip settings control whether customers are offered a tip at checkout.

Both can be set at several levels. A setting made at a more specific level overrides the broader one:

Level	Where	Applies to
Partner	Settings → Terminal defaults	Every terminal in your portfolio
Merchant	Merchant → Config button, or Configuration → Terminal Defaults	All terminals of that merchant
Store	Store page → Configuration tab	All terminals in that store
Terminal	Terminal page → Configuration tab	That terminal only

Terminal beats store, store beats merchant, merchant beats your partner defaults. Leave a setting empty at a level to inherit it from above.

After you save, terminals pick up the change within about 30 seconds.

Partner defaults

Open Settings and choose the Terminal defaults tab. These settings are the starting point for every terminal you manage.

The page is grouped into Display, Network, Power & behaviour, and Security. Click Save changes to apply, or Discard to drop your edits. Fields you leave blank are not changed.

Tip: WiFi is normally set per store, since each location has its own network. A partner-wide default WiFi network is rarely needed.

Merchant settings

On a merchant’s page, click Config in the header to open Merchant Terminal Settings. Changes here apply to all of that merchant’s terminals unless a store or terminal overrides them.

The merchant’s Configuration tab also has a Terminal Defaults sub-tab with the same purpose. On Danish merchants it adds Card Scheme Preference, which chooses whether co-badged cards are processed as Dankort (domestic) or through the international scheme.

Store and terminal settings

• Store: open the store from the merchant’s Stores tab and choose the Configuration tab (or click Configure). It shows Tips Configuration next to Terminal Configuration.
• Terminal: open the terminal and choose its Configuration tab. The layout is the same, scoped to that one terminal.

Click Save Configuration to apply terminal settings at that level.

Terminal settings reference

Display

Setting	What it does
Language	Language shown on the terminal: English, Swedish, Danish, or Finnish. Norwegian is also offered in the merchant Config panel and on stores and terminals.
Show Status Bar	Shows battery, network, and time along the top of the screen.
Always Show Minor Units	Displays 29.00 instead of 29.
Show Receipt	Offers the receipt on screen after a payment.
Display Contrast	Screen contrast from 5% to 100%. Shown as default when not set.
Receipt screen timeout	How long the receipt stays on screen, in milliseconds.

Network

Setting	What it does
Preferred Network	Not set, WiFi, or GSM (mobile data).
WiFi SSID / WiFi Password	The WiFi network the terminal joins.
Preferred GSM operator	The mobile operator to prefer, as a numeric code.

Behaviour

Setting	What it does
Auto sleep	15 seconds to 30 minutes. Applies when the terminal is outside CheckoutX, for example on the home screen or in a partner app. CheckoutX keeps the screen awake while it is open.
Preferred Restart Time	The terminal restarts once a day within an hour of this time. The default is 02:00.
Auto Reboot	Restarts the terminal on that schedule.
Open POS on Reboot	Launches the POS app automatically after the terminal restarts.
Chip read delay	Delay before reading a chip card, in milliseconds.
Auto-lock timeout	Locks the payment app after inactivity, in milliseconds. Needs a device PIN.

Security

Setting	What it does
PIN Lock	Requires a PIN to unlock the terminal.
Device PIN	A 4-digit PIN staff must enter to close the payment app, open settings, or reach the home screen. It does not affect payments. Android terminals only.
Refund Lock / Refund PIN	A 4-digit PIN required before a refund can be made on the terminal. Android terminals only.

PINs are encrypted in your browser before they are sent to the terminal. In Settings → Terminal defaults, leave a PIN field blank to keep the current PIN.

Tips

Tipping can be set for a whole merchant, a store, or a single terminal:

• Merchant: Configuration tab → Tips
• Store: store page → Configuration tab → Tips Configuration
• Terminal: terminal page → Configuration tab

Setting	Description
Enable Tips	Turns tipping on or off at this level.
Display Format	Show tip options as a Percentage or a fixed Amount.
Preset Tip Levels	Up to three preset options, each between 1 and 99. The defaults are 10, 20, and 25.
Allow Custom Amount	Lets the customer enter their own tip. You can pre-set a Default Custom Amount.
Show Calculated Amount	Shows the calculated tip value under each preset.

The Preview shows how the tip screen will look, including the custom amount and Pay without tips options. Click Save Tip Config to apply.

POS app features

Which features merchant staff see in the POS app (today’s sales, product catalogue, transaction history, product creation) is set on the merchant’s Configuration tab under Application. The app must be restarted before changes take effect. See Merchant Management.

Related

• Terminal Management
• Settings & Notifications
• Stores
• Branding & Customization