Reports
Download your payout and cash register reports, filter them by settlement date and type, export any date range as a CSV, and understand why monthly and payout totals differ.
Overview
Reports holds the files you need for bookkeeping and reconciliation: a report for each payout, plus cash register reports if you use a cash register. You can also export any date range of transactions as a CSV.
Open it from Reports in the sidebar.
The report list
Each row is one report:
| Column | What it shows |
|---|---|
| Settlement date | The day the payout was settled. When several reports share a date, it’s only shown on the first. |
| Transaction dates | The period of transactions the report covers |
| Report type | What kind of report it is (see below) |
| ID | The payout ID. Quote it when you ask us about a payout. |
| Sales | Sales in the report |
| Returns | Refunds in the report |
| Fee | Fees for the report. Shown as ”—” on cash register reports. |
| Payout | The amount paid to your bank account. Shown as ”—” on cash register reports. |
Click Download to open the report file in a new tab.
Report types
| Type | What it is |
|---|---|
| Daily payout, Weekly payout, Monthly payout | Settlement reports for each payout, depending on your payout schedule |
| X report | A cash register report of the day so far, without closing the day |
| Z report | The cash register’s end-of-day report |
| Register monthly | The cash register’s monthly summary |
| Cash register | Other cash register reports |
| SIE export | An accounting file in the Swedish SIE format, for import into bookkeeping software |
Cash register reports only appear if you use the cash register.
Finding a report
- Search — choose a field under Search by and type.
- Filter by settlement date — click the calendar icon next to Settlement date. Pick This month, Last month, Last 3 months, This year, All dates, or a custom range in the calendar, then Apply.
- Filter by report type — click the filter icon next to Report type and tick the types you want. Only types you actually have are listed, each with a count.
- Sort — click a column header.
While a filter is on, the footer shows how many reports match. Clear filters removes all filters.
The list shows your most recent 1,000 reports.
Exporting a date range (CSV)
Use + Create report for a file of every transaction in a period, independent of payouts.
- Click + Create report.
- Pick the start and end dates in the calendar, and set the start and end times underneath. From and to show the exact range.
- Click Download (.csv).
The portal fetches every transaction in the range and builds the file, so long ranges take a little while. The CSV has one row per transaction: date, transaction, order, payment, store and terminal IDs, type, payment method, amount, currency, card brand and masked number, entry mode, response code, verification method, auth mode, whether it was voided, settlement status, RRN, and an order summary.
It also includes the adjustments, such as tips, in an ADJUSTMENT SUMMARY and ADJUSTMENT DETAIL section. The Excel and PDF exports on the Sales page don’t include those.
If there are no transactions in the range, you’ll see “We couldn’t find any transactions”.
Other ways to get your numbers
- Reports by email, Slack, or SFTP — under Settings → Notifications, choose Daily Reports or Monthly Reports, or a daily, weekly, or monthly File Transfer to your own SFTP server. See Settings.
- Excel or PDF from Sales — Download view (.xlsx) exports the period you’re looking at, and + Create report on selected rows gives you a PDF. See Sales.
Why Two Totals Can Differ
The most common question about these reports: the fee on the monthly report does not match the fees added up across that month’s payouts. Both numbers are right. They count different things.
- The monthly report covers the transactions you took during that calendar month.
- The payouts are the transfers that reached your bank during that month.
Payouts arrive two to three days after the transactions they cover. So the payout that lands on 1 May pays for transactions from the end of April, and the sales you take in the last days of May arrive in your bank in June. Line the two up and they are offset by a couple of days at each end.
| Transactions | Paid out | Fee |
|---|---|---|
| 29—30 April | 1—2 May | 43.50 |
| 1—28 May | during May | 1,196.50 |
| 29—31 May | 1—3 June | 87.20 |
Your May monthly report shows a fee of 1,283.70 — what May’s trading cost you. Adding up the payouts that arrived in May gives 1,240.00 — because that set starts with two days of April and stops before the last days of May.
Which Report Is a Sale In?
One rule covers it:
Your monthly report follows the date you took the payment. Your payouts follow the date the money moved.
So a sale is counted in two places, and around the turn of a month those are different months:
| You took the payment | It reached your bank | On the monthly report for | Among the payouts for |
|---|---|---|---|
| 30 April | 2 May | April | May |
| 15 May | 17 May | May | May |
| 31 May | 2 June | May | June |
To find where a particular sale went, take the date you took it, add two to three days, and read across.
Fees Are Collected After the Month Closes
Fees are not taken out of each payout. Payouts arrive in full through the month, and the fee for the whole month is collected afterwards in a single deduction.
So the deduction on your statement in early June is May’s fees, and it matches the fee on your May monthly report. Comparing that deduction against May’s payouts compares two different periods, and will never balance.
Refunds Count in the Month You Issued Them
A refund you process in June against a sale from May comes off June’s figures. It does not change your May report. If a refund is missing from the month of the original sale, that is why.
Answering the Common Questions
| You want to know | Look at |
|---|---|
| What you traded, and what it cost you, in a given month | That month’s monthly report |
| What was deducted from your account this month | Last month’s monthly report fee |
| Why a specific transfer was the amount it was | The payout row, or that day’s daily report |
| What to give your accountant for VAT | The monthly report |
Tips
- Use the payout reports to match what reaches your bank, and the monthly payout report for bookkeeping and VAT.
- Use + Create report when you need every transaction in a period, including tips, regardless of when it was paid out.
- Use the Z report from each cash register for your end-of-day cash-up.