SurfPrint: Troubleshooting Printing Issues

No print or blank receipts:

• Ensure the thermal side of the paper is facing up.
• Verify that the latch is securely closed.
• Make sure the paper roll is not empty.

Faint or unclear print:

• Check that you’re using compatible thermal paper (58 mm wide).
• Avoid paper that is damp or has been exposed to heat.
• Try a new roll from a verified supplier.

Paper not feeding correctly:

• Open the latch and check if the paper is jammed. Clear the path and reload.
• Inspect for dirt or debris near the feed rollers and clean if needed.

Note: If you are still facing trouble, please contact our support team for further assistance, at the support pages or support@surfboardpayments.com

Other errors

Check out our support article for SurfPrint troubleshooting errors here