Support In-person payments SurfPad
Card read errors
Card read errors can happen when the card is not inserted or read properly or if there’s an issue with the card itself. Ensure that the card is clean, undamaged, and is being inserted correctly in the card reader.
To try contactless payments again, wait a couple of seconds and then hold the card on the SurfPad screen until the card is successfully read.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 19 March 2024