Support In-person payments SurfPrint

SurfPrint: Charge your terminal

You can either charge the terminal directly with the USB-C cable. The port is located on the right-hand side of the terminal. You can also charge it through the cradle. This can be bought separately. When using the cradle, connect the USB-C cable to the cradle. Then place the terminal on the cradle, ensuring proper alignment for charging.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 18 June 2025