Support In-person payments SurfPad
How do I accept payments with my SurfPad?
To accept payments using SurfPad, follow these steps:
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If your SurfPad is turned off, turn it on and wait until you see the idle screen
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Create an order from your system. Once you initiate an order, “Waiting for cashier” will be shown on the SurfPad
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Create a card payment from your system. SurfPad will now display the total amount to be paid. Customers can now pay by contactless card payment or by inserting the card
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Once the transaction is complete, SurfPad displays a payment success screen

Note: Occasionally, SurfPad may prompt the customer to enter a PIN. In certain instances, it may also ask the customer to insert their card for processing the payment.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 19 March 2024