Support In-person payments SurfPrint
SurfPrint: Connect to internet
Once the terminal is turned on, you will see a welcome screen asking you to select your WiFi network and enable Roaming.
To connect to the Wi-Fi network:
- Tap on Select a WiFi network. A list of available WiFi networks will show up
- Select your preferred WiFi network from the list.
**Enable GSM with Roaming: **When the Wi-Fi network is established, a screen will pop up asking you to enable roaming. This is necessary for using GSM. This will cost you nothing extra.
- Tap Enable Roaming and activate the roaming setting of your terminal
- The Enable Roaming screen will also appear if you had selected ‘I will do it later’ on the initial Wi Fi setting.
ℹ Note: If WiFi is unavailable, the terminal can still operate, but we recommend using WiFi for consistent connectivity.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 18 June 2025