Support In-person payments SurfPrint

SurfPrint: Accept payments

To accept payments using SurfPrint, follow these steps:

  1. If your terminal is turned off, turn it on and wait until you see the idle screen
  2. Create an order from your system or terminal app
  3. Once the payment is initated, the terminal will display the total amount to be paid. Customers can now pay by contactless card payment or by inserting card, or by an alternative payment method if that’s enabled
  4. Once the transaction is complete, the terminal displays a payment success screen, with a digital receipt if enabled

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 18 June 2025