Support CheckoutX POS Payments

How long does it take for my customer to get money through a refund?

The refund process is initiated instantly. How long it takes to reach the customer depends on the payment method: card refunds can take up to 7 days depending on the card issuer, Swish and Vipps refunds are instant, MobilePay can take up to 10 banking days and Klarna up to 10 days.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 20 May 2024