I can't get Payment links to work

If you try to create or use an online terminal for payment link too early, you may see the error message:

TM_0029: Terminal registration failure

This happens because the online store setup hasn’t been fully completed yet on our side. Don’t worry, it’s only temporary.

How to fix it

• Wait a few minutes after finishing your setup, then try again.
• If the issue persists after 10–15 minutes, reach out to Surfboard Support and we’ll check the status of your activation.

Good to know

• You can absolutely use payment links to send one-off or down payment requests — no website integration is needed.
• Once your online store is activated, you’ll be able to generate and share payment links instantly with your clients.