Support CheckoutX POS Cash register

How do I unsubscribe from the cash register?

If you wish to cancel your cash register subscription:

  1. Visit surfboardmerchant.com and log in to your merchant account
  2. Navigate to the Cash Register section at https://surfboardmerchant.com/ecr
  3. Click on the registered cash register.
  4. Click on “Deactivate ECR” located in the upper corner.

EN_ecr-deactivate-merchantportal

EN_ecr-deactivateconfirm-merchantportal

Please note:

  • The subscription is charged per device/terminal, per month.
  • There is no binding period; however, the monthly fee must be paid in full even if you cancel in the middle of the month.
  • No separate invoices will be sent; the cost will be automatically deducted from your first payout in the following month.
  • The merchant is responsible for notifying the Swedish Tax Agency (Skatteverket) upon termination.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 6 March 2025