Support CheckoutX POS Cash register
How do I unsubscribe from the cash register?
If you wish to cancel your cash register subscription:
- Visit surfboardmerchant.com and log in to your merchant account
- Navigate to the Cash Register section at https://surfboardmerchant.com/ecr
- Click on the registered cash register.
- Click on “Deactivate ECR” located in the upper corner.


Please note:
- The subscription is charged per device/terminal, per month.
- There is no binding period; however, the monthly fee must be paid in full even if you cancel in the middle of the month.
- No separate invoices will be sent; the cost will be automatically deducted from your first payout in the following month.
- The merchant is responsible for notifying the Swedish Tax Agency (Skatteverket) upon termination.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 6 March 2025