Support CheckoutX POS General
Do I need an internet connection to use CheckoutX?
You need internet access in order to use the CheckoutX POS app on your smartphone and accept transactions from customers. It can be either a wireless network (WiFi) connection or the mobile network (3G/4G/5G) on your phone.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 30 September 2025