Support Payment methods Activation
How do I activate Pay by Bank?
Pay by Bank is called Account to Account in the Merchant Portal.
- Log in to the Merchant Portal.
- Go to Settings and open the Payment Methods tab.
- Click the switch next to Account to Account, then click Agree and activate.
Only admins can turn payment methods on or off. If Account to Account is not in your list, contact us at support@surfboardpayments.com.
Pay by Bank pays out at T+7. See Accept Pay by Bank for more.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 10 September 2025