Support Payment methods Activation

How do I activate Vipps?

  1. Log in to the Merchant Portal.
  2. Go to Settings and open the Payment Methods tab.
  3. Click the switch next to Vipps. A dialog explains that the pricing is in your Merchant Cover Sheet.
  4. Click Agree and activate.

Only admins can turn payment methods on or off. To turn Vipps off again, click its switch and confirm with Deactivate.

Vipps pays out at T+3, and refunds reach the customer instantly. Vipps payments can only be refunded in full. See Accept Vipps for more about Vipps on Surfboard.

If you run into problems, contact our support.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 10 September 2025