Support Payment methods Activation
How do I activate American Express (Amex)?
Under Settings → Payment Methods in the Merchant Portal you will find all your payment methods, and you can turn on more from there.
To activate American Express, click the switch next to American Express and follow the dialog. If you have your own agreement with American Express, have your Amex Merchant ID ready.
Only admins can turn payment methods on or off.
If you only want American Express in a specific store, contact our support at support@surfboardpayments.com.
American Express usually pays out at T+3, but this can differ in some markets. See Accept American Express for more.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 28 January 2025