surfboard_white
  • Products
  • Platform
  • Solutions
  • Developers
  • About us
  • ResourcesNewsroom
    NewsroomNews, launches and articlesSupportAnswers for merchants and partnersSurflixProduct films, customer stories and launches
  • Support
Book a demo

Support / Getting started / Onboarding

Why do you require my gift card details?

Gift cards and other prepaid products pose a potential risk as products are not delivered in connection to the purchase. If you are unable to honor your obligations, the responsibility falls on us. We therefore need to know these details for our internal risk management purposes.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 14 March 2024

Onboarding

  • Can I transfer a contract when I start a new business?
  • How Merchant Onboarding Works
  • How safe are my details in the KYB process?
  • What is PEP/RCA?
  • What is the time required for KYB/Onboarding completion?
  • What should I do if my type of business is not shown in the list?
  • Who is a beneficial owner?
  • Why do you require my gift card details?
  • Why is KYB/onboarding required?
  • Why isn’t the search functionality showing my company?

More in Getting started

Contact 1
  • How do I contact sales?

Other topics

  • In-person payments 48
  • Online payments 5
  • Payment methods 5
  • Payments and receipts 6
  • Payouts and reports 4
  • Merchant Portal 15
  • CheckoutX POS 28
  • Account 5
  • Security 8
  • Troubleshooting 13

surfboard.

surfboard_white

Point your agent at Surfboard

Or read it yourself: llms.txt · MCP setup

Or ask your assistant

© Surfboard Payments 2026. All rights reserved.

Products

  • In-person payments
  • SurfTouch Pro
  • SurfTouch Retail
  • SurfPrint Pro
  • SurfPrint Pro K
  • SurfPad Pro
  • SurfMini
  • SurfAlone
  • SurfXpress
  • CheckoutX on iPhone
  • CheckoutX on Android
  • Online payments
  • Online Checkout

Platform

  • Foundations
  • Unified Commerce
  • Payment Methods
  • Identification
  • Tokenization
  • Customers
  • Generative & branding
  • AI API
  • White-Label
  • Commerce features
  • Value-Added Services
  • Gift Cards
  • Tips
  • Receipts
  • Promotions
  • Payment Links
  • NFC Reading
  • Multi-Merchant
  • Money & operations
  • Billing
  • Invoice
  • Payouts
  • Reporting
  • Adjustments
  • Offline Payments
  • Eventing & logistics
  • Webhooks
  • Notifications
  • Logistics

Solutions

  • By company type
  • For ISVs
  • For Acquirers & Banks
  • For PayFacs & PSPs
  • For Enterprise Merchants
  • For Marketplaces
  • For Small Businesses
  • By industry
  • Food & Beverage
  • Retail
  • Hospitality
  • Healthcare
  • Ticketing & Events
  • Wellness & Beauty
  • Unattended & Self-Service

About Surfboard

  • About us
  • For developers
  • API docs

Resources

  • Support Center
  • Newsroom
  • Surflix
  • What is Tap to Phone?
  • Cookies
  • SLA
  • Presskit

Stay up to date

Copyright © 2019-2026 Surfboard Payments AB. Headquarters: Stockholm, Sweden. All rights reserved. Barnhusgatan 4, 111 23 Stockholm. Organization number: 559214-0437 CookiesTerms & conditionsPrivacy policy