Support Getting started Onboarding

What is the time required for KYB/Onboarding completion?

Filling in the application takes only a few minutes.

After you submit it, signing invitations are sent by email to the signatories and beneficial owners. Once everyone has signed, our compliance team reviews the application, typically within 3 to 4 business days. If we need more information we will contact you, and that can add time.

When your application is approved, you receive instructions on how to get started.

See How merchant onboarding works for the steps.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 14 March 2024