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Support / Getting started / Onboarding

How safe are my details in the KYB process?

Surfboard Payments complies with GDPR and other applicable regulations, and handles your details accordingly. We are also certified under PCI-DSS to ensure all payment details are following the standards.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 14 March 2024

Onboarding

  • Can I transfer a contract when I start a new business?
  • How Merchant Onboarding Works
  • How safe are my details in the KYB process?
  • What is PEP/RCA?
  • What is the time required for KYB/Onboarding completion?
  • What should I do if my type of business is not shown in the list?
  • Who is a beneficial owner?
  • Why do you require my gift card details?
  • Why is KYB/onboarding required?
  • Why isn’t the search functionality showing my company?

More in Getting started

Contact 1
  • How do I contact sales?

Other topics

  • In-person payments 48
  • Online payments 5
  • Payment methods 5
  • Payments and receipts 6
  • Payouts and reports 4
  • Merchant Portal 15
  • CheckoutX POS 28
  • Account 5
  • Security 8
  • Troubleshooting 13

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