When will I see a transaction in my bank account?
Payout timing depends on the payment method. It is written as T+ a number of days, where T is the transaction date.
| Payment method | Expected payout |
|---|---|
| Visa and Mastercard | T+1 or T+2, following your settlement cut-off |
| Swish in store with QR code | T+1 |
| Swish online with phone number | T+3 |
| Vipps | T+3 |
| MobilePay | T+3 |
| American Express | Usually T+3, can differ in some markets |
| Klarna | T+7 |
| Pay by Bank (Account to Account) | T+7 |
| Epassi | T+7 |
Because timing differs per method, one day’s sales can reach your bank account across more than one payout.
Each payout has its own report under Reports in the Merchant Portal, listing the transactions and fees it covers. See Reports in the Merchant Portal.
Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.
Updated 14 March 2024