Support Payouts and reports

When will I see a transaction in my bank account?

Payout timing depends on the payment method. It is written as T+ a number of days, where T is the transaction date.

Payment methodExpected payout
Visa and MastercardT+1 or T+2, following your settlement cut-off
Swish in store with QR codeT+1
Swish online with phone numberT+3
VippsT+3
MobilePayT+3
American ExpressUsually T+3, can differ in some markets
KlarnaT+7
Pay by Bank (Account to Account)T+7
EpassiT+7

Because timing differs per method, one day’s sales can reach your bank account across more than one payout.

Each payout has its own report under Reports in the Merchant Portal, listing the transactions and fees it covers. See Reports in the Merchant Portal.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 14 March 2024