Support Payouts and reports

What is the per-transaction charge and how do I receive the details?

Once a transaction is completed, the transaction amount net of our fee will be transferred to your account.

The fee per transaction depends on your agreement, and can vary with size, partner and payment method. Your own rates are in your Merchant Cover Sheet. Contact us if you want to go through them.

You can find the transaction costs for specific transactions in the sales tab and in the pay-out reports, accessible from your Merchant Portal: https://surfboardmerchant.com/sales/ and https://surfboardmerchant.com/reports/

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 7 January 2026