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How do I change my contact information?

Your company’s contact details are on the Company details tab under Settings in the Merchant Portal.

An admin can click Edit to change the company Email and Phone, then click Update merchant details. Company name, registration number and address can’t be changed there. Contact support if they need updating.

The logo, colours and fonts used on your receipts and payment pages are set under Merchant branding on the same tab.

Your own user details (name, email and phone) are shown on the Profile tab. An admin can change your name from the Users tab.

See Settings in the Merchant Portal for the full walkthrough.

Still stuck? Email support@surfboardpayments.com or raise a ticket in the Merchant Portal or, for partners, the Partner Portal.

Updated 14 March 2024