Error TM_0016: No manufactured terminal found for the given serial number

Symptom When trying to register a new terminal, you see the error: TM_0016: No manufactured terminal found for the given serial number.

What this means

This error occurs when the terminal has not been correctly linked to your merchant account before it was shipped to you. As a result, the system cannot find the terminal under your account when you attempt to register it.

How to resolve it

1. Contact Surfboard Support. Our operations team will assist in linking the terminal to your merchant account. You can email us at support@surfboardpayments.com or create a ticket here
2. Wait for confirmation. This process usually takes only a couple of minutes.
3. Register the terminal again. Once the linking has been completed, please try the registration process again. It should now succeed without errors.

Important note

This is not an issue with the terminal hardware or your setup. It is purely an account-linking step that we will solve for you quickly.