Transactions & Reporting
Search, filter, analyse and export a merchant's transactions, open a single payment, and download settlement reports or subscribe to them by email or Slack.
Overview
Every merchant has two places for payment data:
- The Transactions tab, with the list of payments, an Analytics view and the detail page for each transaction.
- The Reports tab, with settlement reports per payout and report subscriptions.
Open the merchant from Merchants, then pick the tab. The merchant’s Overview tab also shows a summary of the last three months, described at the end of this guide.
The Transactions List
The Transactions tab opens on the list, showing the current month to date. A one-line summary above the list describes the period, for example “86,00 SEK across 19 transactions. Most used payment method: Cash.” It also counts returns and adjustments when there are any. If nothing happened in the period it reads “No transactions in this period.”
Each row shows:
| Column | What it shows |
|---|---|
| Date / Time | When the transaction happened |
| Order / Transaction | The order ID, with the transaction ID underneath. A marker shows when the order has adjustments |
| Type | PURCHASE or a return |
| Payment | The payment method, for example CARD, CASH or SWISH |
| Amount | Amount and currency |
| Settlement icon | A check when the transaction is settled, a clock while it is pending |
Click a row to open the transaction.
The filters, sort order, page and view are kept in the page address, so you can copy the URL and send a colleague exactly the list you are looking at.
Searching
Type a payment ID, order ID or transaction ID in the search bar and click Search. The results show which field matched, and Back to all returns to the full list.
Note: Search covers the last 90 days. Older transactions are still in the list and in the CSV export, so for anything older, narrow the list with the date filter instead.
Filters
Click Filters to open the filter panel. The button shows how many filters are active.
| Filter | Options |
|---|---|
| From date / To date | Up to 30 days per query. To look at an earlier period, move From back |
| Type | All types, Purchase, Return |
| Payment method | Card, Swish, Cash, Klarna, Vipps, MobilePay, Account to Account |
| Card brand | Visa, Mastercard, Amex, Maestro, Discover, JCB, UnionPay, Diners |
| Card type | Debit Non-Commercial, Credit Non-Commercial, Debit Commercial, Credit Commercial |
| Region | Domestic, EEA (Intra), Non EEA (Inter) |
| Terminal ID | One terminal |
| Store ID | One store |
Click Apply Filters to run the query. Clear resets everything.
Downloading transactions
There are two download buttons:
- Download asks for a date range and exports every transaction in it as CSV. Both dates are required and the range can be at most 31 days.
- Download Filtered appears when filters are active and exports exactly what the list is showing.
Analytics
Switch from Transactions to Analytics at the top of the tab for totals and trends instead of single payments.
Set the period and how it is grouped:
- Period — Last 7 days, Last 30 days, Last 90 days, Month to date, Last month, Quarter to date, Year to date, Last year, or a custom range.
- Interval — Auto, Daily, Weekly, Monthly, Quarterly or Yearly.
- Currency — for merchants trading in more than one currency.
- Compare to previous period — shows the change against the period before.
The key figures are Net sales, Gross sales, Transactions, Avg. ticket, Returns and Return rate. Below them, a chart shows the selected figure over time. Switch to Table to see the numbers, or CSV to download them.
Break down by splits the period by Store, Terminal, Payment method, Card brand, Entry mode or Device type, with transactions, gross, returns, net, average ticket and share of gross for each. Click a row to drill into it; the active filter appears as a chip that you can clear, and View transactions opens the list filtered the same way.
The footer shows when the analytics data was last synced.
Transaction Details
Clicking a transaction opens its detail page.
It shows:
- Total, the transaction type, and a VOIDED badge if the purchase was voided
- Date, Method and Settlement status, and the payout once it has settled
- For card payments: card brand, the truncated card number, POS entry mode and cardholder verification
- Identifiers: Transaction ID, Payment ID, Order ID, Terminal ID and Store ID
- Order Details: the items with quantity, VAT and amount, plus any adjustments such as tips
Get receipt opens the customer receipt. For a return, the page links back to the original purchase and also offers the refund receipt.
The Refunds section on a purchase shows what has been refunded so far and is where you start a new refund. See Refunds & Refund Lookup.
Reports
The Reports tab lists the merchant’s Settlement Reports, one row per report.
| Column | What it shows |
|---|---|
| Settlement Date | When the report was produced |
| Transaction Dates | The trading period the report covers |
| Report Type | The kind of report, for example a daily settlement or a cash-register X or Z report |
| Payout ID | The payout the report belongs to |
| Sales, Returns, Fee | Totals for the period |
| Payout | The amount paid out |
Click the download icon at the end of a row to download that report. Use the search bar to find a report by payout ID, type or date.
For cash-register reports per register, see Cash Registers (ECR).
Report subscriptions
Active Subscriptions lists who already receives reports for this merchant: the report, the channel (EMAIL, SLACK or SFTP) and the address. Expand it to see the list.
To add one, click Subscribe:
- Enter the Email address that should receive the reports.
- Optionally add a Slack Webhook URL to post them to a Slack channel as well.
- Pick the Event: Daily Reports or Monthly Reports.
- Click Subscribe.
To stop a subscription, click the trash icon on its row. It is removed straight away, without a confirmation step.
When a merchant asks for a different report interval
A merchant asking for “weekly reports” usually means one of two things. If they want a weekly summary of what they sold, they already have it — reports cover any period they choose, whatever their settlement schedule. If they want to be paid weekly instead of daily, that is a settlement schedule change and needs the merchant’s signature. Changing a Merchant’s Settlement Schedule covers both cases and the request flow.
When a merchant says the totals do not match
A monthly report and the payouts inside that month are offset by two to three days at each end, because a payout settles transactions from a few days earlier. The monthly figure counts what the merchant traded that month; the payouts count what reached their bank. Fees are collected after the month closes, so a deduction seen in June is May’s fees and matches May’s monthly report rather than May’s payouts.
Reading a settlement report works through the arithmetic, says which figure answers which merchant question, and lists what to check before escalating. The merchant-facing version is in Reports if you would rather send the merchant a link than explain it yourself.
Merchant Overview Analytics
The merchant’s Overview tab summarises the past three months:
- Sales, Transactions, Payment Methods and Avg. Transaction
- Sales Trend for purchases, switchable between Quarterly, Monthly, Weekly and Daily
- Payment Methods distribution by volume
- Adjustments such as tips, charity, discounts and surcharges, when there are any
- Transactions by Currency, with daily purchases, refunds and net purchase
See Merchant Management for the rest of the merchant page.
Related
- Refunds & Refund Lookup — refund a purchase and trace where a refund is
- Changing a Merchant’s Settlement Schedule — payout frequency, net or gross settlement, and cut-off time
- Cash Registers (ECR) — Z and X reports per register
- Settlements & Reporting — the reports over the API